Last Updated: June 2026
IMPORTANT NOTICE: THESE CONDITIONS CONTAIN PROVISIONS WHICH LIMIT OR EXCLUDE THE COMPANY’S LIABILITY. CUSTOMERS ARE ADVISED TO READ THESE CONDITIONS CAREFULLY BEFORE ENGAGING OUR SERVICES.
1. Definitions
In these Terms and Conditions, the following definitions apply:
• “The Company” means AZ321 Freight LTD, registered in England and Wales.
• “The Customer” means any person, company, or entity that places an enquiry, requests a quotation, or engages the Company’s services.
• “Goods” means any cargo, freight, pallets, packages, or items accepted by the Company for the purpose of transport coordination.
• “Services” means freight coordination, carrier sourcing, load matching, and related logistics services provided by the Company.
• “Carrier” means any third-party haulier, transport operator, or logistics provider engaged by the Company to physically move the Goods.
• “Subcontractor” means any third party to whom the Company delegates part or all of a service.
2. Application of These Conditions
2.1
All quotations provided and all Services undertaken by the Company are subject to these Terms and Conditions, which shall prevail over any other terms proposed by the Customer unless expressly agreed in writing by a director of the Company.
2.2
By submitting a quote request, placing a booking, or instructing the Company to proceed with any service, the Customer agrees to be bound by these Terms and Conditions.
2.3
These Terms and Conditions apply whether the Company acts as agent for the Customer or as principal in its own right.
3. Quotations and Pricing
3.1
All quotations are provided in good faith based on information supplied by the Customer at the time of enquiry. Quotations are estimates only and are not binding unless confirmed in writing by the Company.
3.2
Quotations are subject to change if the nature, weight, dimensions, or collection/delivery requirements of the Goods differ from those originally stated.
3.3
Additional charges may apply for waiting time, failed collections or deliveries, re-deliveries, storage, or any other service not included in the original quotation.
3.4
All prices are exclusive of VAT unless otherwise stated. VAT will be applied where applicable in accordance with UK legislation.
3.5
The Company reserves the right to apply fuel surcharges or emergency surcharges in response to significant market fluctuations, with reasonable notice to the Customer.
4. Customer Obligations and Warranties
4.1
The Customer warrants that:
(a) They are either the owner of the Goods or are duly authorised by the owner to contract for the Services.
(b) All information provided to the Company regarding the Goods — including description, weight, dimensions, value, and any special handling requirements — is accurate and complete.
(c) The Goods are lawfully capable of being transported and do not violate any applicable UK or EU law, regulation, or import/export restriction.
(d) All necessary documentation (including but not limited to commercial invoices, packing lists, customs declarations, and dangerous goods notes where applicable) has been prepared accurately and provided in a timely manner.
(e) The Goods do not contain prohibited, restricted, or dangerous items unless prior written approval has been obtained from the Company.
4.2
The Customer shall indemnify the Company against any loss, cost, damage, penalty, or liability arising from a breach of any of the above warranties.
5. Dangerous and Prohibited Goods
5.1
The Company will not accept Goods that are classified as dangerous, hazardous, or restricted under applicable law (including ADR regulations) without prior written agreement and appropriate documentation.
5.2
The Company reserves the right to refuse, return, or dispose of any Goods that are found to be undeclared dangerous goods, illegal items, or goods that pose a risk to persons, property, or other cargo.
5.3
The Company will not accept bullion, currency, securities, precious stones, jewellery, living creatures, human remains, plants, firearms, or goods requiring specialist temperature control unless expressly agreed in writing.
6. Company’s Role — Agent and Principal
6.1
The Company may act either as agent for the Customer or as principal depending on the nature of the booking and documentation issued.
6.2
Where the Company acts as agent, it shall not be liable for the acts or omissions of the Carrier or any other third party except to the extent caused by the Company’s own negligence.
6.3
Where the Company acts as principal, it accepts responsibility for the contracted service subject to the limitations set out in these Terms.
6.4
The Company reserves the right to subcontract all or any part of the Services to any carrier or third party it deems appropriate.
7. Collection and Delivery
7.1
Collection and delivery times and dates given by the Company are estimates only and are not guaranteed unless expressly agreed in writing as a timed or guaranteed service.
7.2
The Company shall not be liable for any loss arising from delays in collection or delivery caused by circumstances beyond its reasonable control.
7.3
Should the Consignee fail to accept delivery at the agreed time and location, the Company or its Carrier may arrange storage of the Goods at the Customer’s risk and expense.
8. Loss, Damage, and Liability
8.1
The Company’s liability for physical loss of or damage to Goods is limited to the lesser of:
(a) The proven cost of repair or replacement of the Goods.
(b) £1.50 per kilogram of gross weight of the Goods affected unless a higher declared value has been agreed in writing prior to transport and an additional charge paid.
8.2
The Company shall not be liable for:
• Loss of profit, revenue, contracts, or business opportunities.
• Consequential, indirect, or special losses.
• Delays, however caused.
• Damage to inadequately packaged goods.
• Loss or damage caused by the nature of the Goods.
• Loss or damage resulting from the Customer’s failure to comply with Clause 4.
8.3
Claims must be notified:
• Within 7 days of delivery for damage or partial loss.
• Within 28 days of the expected delivery date for total loss or non-delivery.
8.4
The Company’s total liability shall not exceed £10,000 unless otherwise agreed in writing.
9. Insurance
9.1
The Company maintains goods-in-transit insurance for its coordinated shipments. Details of cover are available upon request.
9.2
The Company will not arrange additional cargo insurance unless expressly instructed in writing.
9.3
Customers are advised to arrange their own all-risk cargo insurance for high-value or sensitive shipments.
10. Payment Terms
10.1
Unless otherwise agreed in writing, payment is due within 30 days of the invoice date.
10.2
The Company reserves the right to charge interest on overdue invoices at 8% per annum above the Bank of England base rate.
10.3
The Company reserves the right to exercise a general lien over any Goods in its possession or control as security for outstanding charges.
10.4
If charges remain unpaid after reasonable notice, the Company may arrange for the Goods to be sold and apply proceeds toward the outstanding balance.
11. Force Majeure
The Company shall not be liable for any failure or delay resulting from circumstances beyond its reasonable control, including acts of God, war, terrorism, pandemic, fire, flood, strikes, government action, customs delays, port closures, or infrastructure failure.
12. Customs and Regulatory Compliance
12.1
The Company relies on the accuracy of information provided by the Customer when coordinating customs documentation.
12.2
The Customer is solely responsible for ensuring compliance with all import and export regulations.
12.3
All UK–EU movements are subject to applicable customs procedures.
13. Governing Law and Dispute Resolution
13.1
These Terms and Conditions shall be governed by the laws of England and Wales.
13.2
The courts of England and Wales shall have exclusive jurisdiction.
13.3
Both parties agree to attempt good-faith negotiation before commencing legal proceedings.
14. Variations and Entire Agreement
14.1
These Terms may only be amended in writing by an authorised representative of the Company.
14.2
These Terms constitute the entire agreement between the Company and the Customer.
15. Severability
If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16. Contact
For any questions relating to these Terms and Conditions or to request company documentation:
AZ321 Freight LTD
Email: Info@az321.co.uk
Website: az321.co.uk
AZ321 Freight LTD — Registered in England and Wales.
All services are subject to these Terms and Conditions.